"As a team, we strive to give honest service that improves the computing experience for all our clients. Personal and business integrity is an extremely important value to us. Our highest goal is a happy client!"
-Doug McRae
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Established in 2003 Global TechWorks' success in providing outstanding customer service and computing solutions is powered by the skills of the company's technical team. Together, they exceed more than forty years' of combined experience in computer technology.
Doug McRae - Business and Service Manager
As the owner, Doug sets the service standard for the team. His dedication to customer service has been recognized multiple times:
- Sterling Award Winner for Business Excellence Customer Service 2005
- Sterling Award Winner for Business Excellence Customer Service 2006
- Finalist for the Sterling Award for Business Excellence - 2007
- Finalist for the MISTIC Award for Support Services - 2007
Along with A+, DCSE, Lexmark Doug holds an IT diploma from Okanagan University with many certificates and accolades from different computer service companies.
Chris Gillespie - Network Specialist
As a native Nanaimo resident, he applies his skills to helping businesses manage their networks in the most efficient, cost-effective manner.
- Sterling Award Winner for Individual Service Excellence in a Retail Setting - 2006.
His certifications include MCSE, A+, Network +, INet, CIW, DCSE and Lexmark Service Technician. Chris consistently maintains an extremely high standard of integrity and service for Global TechWorks' clients.
Mike Carmel - Sales & Office Manager
Mike was also a Finalist in the 2008 Sterling Awards for Customer Service.
Backing his service to clients is 26 years of experience in the sales and servicing of all types of computer hardware and software. He describes himself as an extreme techno-geek, who is driven to find the right solutions to the challenges posed by Global TechWorks' Clients.
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NO GEEK SPOKEN HERE
All five members of the team agree on how to give clients the best Customer Service Experience possible. Policies Include:
- No technical language (geek speak) is used when explaining hardware, software or service issues to clients. Plain language is used so clients can easily understand any issues and make informed decisions.
- Clients will not be sold computers, computer components or accessories that they do not need. Global TechWorks' team will only recommend purchase of new equipment if there is no other solution.
- Repair is a viable option. To help clients extend the useful life of their systems, Doug maintains an extensive computer "bone yard" of potential parts.
- Clients must be made to feel at ease discussing their computing needs and must feel they can ask anything - no question is ever considered stupid.
- Good customer service includes having the patience to listen and to do the job right, so the client is completely satisfied.
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